FAQ

Frequently Asked Questions

Orders & Shipping

Do you ship to the United States?
Yes. We ship to all 50 US states, including Alaska, Hawaii, and APO/FPO addresses.

Is shipping free?
Shipping is free on every order over $50. Orders under $50 pay a small flat rate, shown at checkout.

How long will delivery take?
Orders are processed in 1–3 business days. Delivery then usually takes 7–14 business days. You'll get a tracking number by email as soon as your order ships.

Will my order arrive before Christmas?
Order by November 20 for the best chance of delivery before December 25. After that date we can't guarantee holiday delivery.

Can I change or cancel my order?
Yes, within 12 hours of placing it. Email us right away and we'll do our best.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to return unused items in their original packaging. See our Returns page for details.

My item arrived damaged. What do I do?
We're sorry! Email us a photo within 7 days of delivery and we'll send a free replacement or a full refund. You don't need to return it.

Products

Do the electric products work with US outlets?
Yes. Plug-in items ship with a US plug, and most of our lighting is rechargeable via USB.

Do the rechargeable lights need wiring?
No. Our sconces and picture lights mount with screws or adhesive and charge by USB. No electrician is needed.

Payments & Security

Is checkout secure?
Yes. Checkout is powered by Shopify with SSL encryption. We never see or store your full card details.

What payment methods do you accept?
All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay, including Shop Pay Installments where available.

Still have questions? Contact us and we'll get back to you within 24 hours.